Our Services
Healthcare are designed to empower individuals to take charge of their health and well-being.
The experienced doctors at The Quay Family Healthcare have extensive knowledge and practical experience in providing a wide range of medical services and advice. They have a holistic approach to treatment and the maintenance of ongoing wellness.
Everyday Care
Everyday healthcare is designed to provide timely, practical support for your day-to-day health needs.
From routine GP consultations and prescriptions to referrals, medical certificates and follow-up care, our doctors provide accessible and practical medical support to help you manage everyday health concerns with confidence.
Telehealth Consultations
Telehealth appointments are available for eligible patients who have attended the clinic face-to-face within the last 12 months.
Book online or by calling reception. Your doctor will contact you on your nominated phone number at the time of your appointment.
Home Visits
Home visits are not routinely offered.
In exceptional circumstances, a home visit may be considered for existing patients at the discretion of the treating doctor.
GP Consultations
Our GPs provide comprehensive consultations for a wide range of health concerns, offering personalised advice, assessment and ongoing care at every stage of life.
Same-Day Appointments
Same-day appointments may be available for patients who need timely medical care for new or unexpected health concerns. Please contact the clinic to check availability.
Repeat Prescriptions
Our doctors can review your current medications and provide repeat prescriptions when clinically appropriate, helping ensure your treatment remains safe and up to date.
Specialist Referrals
When specialist care is needed, our GPs can assess your concerns and provide appropriate referrals to help you access further investigation, treatment or support.
Medical Certificates
Our doctors can provide medical certificates following an appropriate consultation and assessment, depending on your individual circumstances and clinical needs.
Private Medical Reports
Private medical reports are available at the discretion of the GP. Please send the required report to the clinic before booking so we can confirm availability and any associated fees.
Results & Follow-up
We provide follow-up appointments to discuss test results, review your progress and help you understand any recommended next steps in your care.
Care plan reviews
Regular care plan reviews help us monitor your progress, update health goals and coordinate ongoing support based on your current needs and circumstances.
WorkCover/TAC
We provide consultations for work-related and transport accident injuries, including assessment, documentation and ongoing care where clinically appropriate.
Family Health
Family healthcare supports every stage of life with personalised care for people of all ages.
Our doctors provide comprehensive family healthcare for children, women, men and older adults, including reproductive health, mental health, family planning, pregnancy care and ongoing support as health needs change over time.
Children’s Health
Provision of a range of services from birth to young adulthood, provided by sensitive and caring practitioners who have empathy and understanding for their young patients and with the concerns of their parents. Services include newborn assessments, progress and development checks, and immunisations.
Women’s Health
Sensitive, professional support by female doctors to support women’s sexual and reproductive health, including breast checks, mammograms and pap smear tests, birth control advice, pregnancy and post-pregnancy care and support.
Antenatal & Postnatal Care
Our GPs provide antenatal and postnatal care to support you through pregnancy and after birth, including routine checks, advice and ongoing health support.
Men’s Health
Support from doctors who understand the most common issues concerning men, such as heart disease, respiratory disease, cholesterol and nutrition, prostate health and sports injuries, and how to address and manage them.
Mental Health
Our understanding and compassionate doctors provide non-judgmental, sensitive support for patients experiencing mental illness to assist them in their journey towards wellness.
Older Adults’ Health
Our GPs provide health care for older adults, with a focus on preventive care, medication reviews, chronic condition management and maintaining independence.
Sexual Health
We provide confidential and respectful sexual health care, including testing, treatment, advice and support for a range of sexual and reproductive health concerns.
Family Planning
Our doctors provide confidential family planning advice, including contraception options, pre-pregnancy care and support to help you make informed decisions.
Procedures & Tests
In-clinic procedures and tests help support timely assessment, diagnosis and ongoing medical care.
A range of procedures and diagnostic services are available, including skin checks, biopsies, wound care, ECGs, iron infusions, pathology and blood tests, helping support accurate assessment and appropriate follow-up care.
Skin Checks and Minor Procedures
Skin and mole checks for early melanoma detection, and minor non-surgical procedures.
Pathology
Our onsite pathology service allows us to go beyond treating the symptoms by investigating the cause in a timely and convenient manner.
Biopsies & Minor Excisions
Our doctors perform selected minor skin procedures, including biopsies and excisions, where clinically appropriate following assessment and discussion.
Wound & Dressing Care
We provide wound assessment, cleaning and dressing care to support healing and help reduce the risk of complications, with follow-up arranged when needed.
Cryotherapy
Cryotherapy may be used to treat selected skin lesions by applying controlled freezing to the affected area after assessment by one of our doctors.
ECG
An electrocardiogram (ECG) records the electrical activity of your heart and may be used to help assess symptoms, heart rhythm and overall cardiac health.
Iron Infusions
Iron infusions may be recommended for suitable patients with iron deficiency when oral supplements are not appropriate or have not provided adequate results.
Holter Monitors
Holter monitoring records your heart rhythm over an extended period to help identify intermittent changes that may not appear during a standard ECG.
Blood Tests
Blood tests can help assess your general health, investigate symptoms and monitor existing conditions. Your doctor will advise which tests are appropriate for you.
Ear Syringing
Ear syringing may be used to help remove excess earwax when appropriate, following an assessment to ensure the procedure is suitable and safe for you.
Ongoing & Preventive Care
Preventive and ongoing healthcare helps you manage existing conditions and protect your long-term well-being.
Our team supports chronic disease management, health assessments, immunisations, travel health and healthy lifestyle goals, with ongoing care focused on identifying health risks early and supporting better long-term well-being.
Allied Health and Physiotherapy
Our allied health and physiotherapy services support recovery, mobility and overall wellbeing through personalised treatment, rehabilitation and practical ongoing care.
Acute and Chronic Condition Management
We treat and manage short and long-term illnesses and conditions to achieve recovery and improve overall wellbeing.
Chronic Condition Management Plans
We develop personalised management plans for eligible patients with chronic conditions, helping coordinate ongoing care, reviews and access to appropriate support.
Immunisations
Vaccines are a vital part of healthcare for people of all ages, to help protect against contracting and spreading harmful diseases. Keeping up to date with vaccinations is particularly important before travelling overseas, and is a responsible way of protecting your community. Seasonal vaccines are recommended, and may be free for eligible people.
Travel Health
Are you planning a trip overseas? Make the most of your holiday by getting advice on staying healthy while travelling and acquiring the right vaccines for your destination.
Pain Management
Management of chronic or intermittent pain and complete end to end care.
Weight & Lifestyle Support
Our GPs provide practical support for healthy weight and lifestyle changes, including guidance on nutrition, physical activity and sustainable health goals.
Healthy Heart Checks
Healthy Heart Checks assess important cardiovascular risk factors and help you understand practical steps that may support your long-term heart health.
Perimenopause & Menopause Assessments
We provide personalised assessment and support for perimenopause and menopause, including symptom review, treatment options and ongoing health considerations.
Cognitive & Memory Screening Assessments
Cognitive and memory screening can help assess changes in memory, thinking and daily function, with further investigation or support arranged when appropriate.
Advance Care Directives
Our doctors can discuss advance care planning and help you consider and document your preferences for future health care in line with your values and wishes.
Allied Health
Ready to take control of your well-being?
Explore our comprehensive list of Allied Health services below and learn how we can help you achieve your health goals. Our Allied Health staff works together to deliver support for clinical team members, and the highest level of care for every patient and their loved ones
Diabetes educator / Care plan nurse
Ms Symantha Pipkorn
Practice Nurse
Symantha Pipkorn is a dedicated Practice Nurse with more than 10 years of experience in the primary healthcare sector. She is passionate about supporting the health and wellbeing of the local community and chose to work in community healthcare because of her strong interest in health education and helping to prevent avoidable hospital admissions.
Symantha has furthered her nursing qualifications and is a Credentialled Diabetes Educator. She is passionate about helping people understand and manage their diabetes, providing practical education, guidance and support to empower patients to take an active role in their health and achieve better long-term outcomes.
She also plays an important role in supporting patients with care planning and chronic disease management. Symantha takes pride in building strong relationships with her patients and providing compassionate, individualised care. She is committed to ongoing professional development to ensure she continues to provide high-quality support to the community.
Symantha Pipkorn – Monday, Tuesday and Wednesday
Physiotherapy Services
Aubrey Francis
Blue Sky Physiotherapy Torquay
Aubrey Francis is a skilled Physiotherapist with a particular interest in musculoskeletal and sports physiotherapy. Since graduating, he has continued to develop his clinical skills through experience in sports medicine clinics and multidisciplinary health settings across Victoria and Western Australia.
Aubrey takes a practical and individualised approach to physiotherapy, helping patients understand their condition and work towards improving movement, strength and function. His experience across sports and general musculoskeletal care allows him to support patients with a range of injuries and physical concerns.
Through Blue Sky Physiotherapy Torquay, Aubrey provides physiotherapy care to help patients return to the activities and lifestyle they enjoy.
For more information about Blue Sky Physiotherapy Torquay, please visit their website: www.blueskyphysiotorquay.com.au.
Aubrey Francis – Monday – Friday
Chiropractic Services
Steve Cunneen
Coastal Chiropractic Torquay
Coastal Chiropractic Torquay was founded in 2007 by Dr Steve Cunneen and has been providing chiropractic care to the local Surf Coast community for almost two decades. The practice has a strong focus on sports and family chiropractic and uses a range of chiropractic techniques tailored to each patient’s individual needs.
Dr Steve Cunneen is passionate about helping patients maintain their movement, function and overall wellbeing. Coastal Chiropractic provides care for individuals and families, with a particular focus on supporting active lifestyles and sports-related needs.
For more information about Coastal Chiropractic Torquay and the services available, please visit their Facebook page.
Steve Cunneen – Appointment times vary.
Podiatry Services
Jack Duffy
Podiatrist
Jack Duffy is an experienced Podiatrist with more than 10 years of experience across both private practice and the public health sector. He takes a holistic approach to podiatry and is passionate about helping patients improve their mobility, function and overall quality of life.
Jack has undertaken further training in Advanced Dry Needling, Foot Mobilisation Therapies (FMT), Prolotherapy and Nail Surgery. His clinical interests include musculoskeletal injuries, biomechanics and paediatric podiatry. He is also a member of the Australasian Academy of Podiatric Sports Medicine.
Jack works closely with his patients to understand their individual needs and develop practical treatment approaches to support their health, movement and everyday activities.
Jack Duffy – Thursday and Saturdays
Podiatry Services
Rebecca Johnson
Surfcoast Owner & Podiatrist
Surfcoast Podiatry has been caring for the local community for more than 23 years, with over 40 years of combined podiatry experience. The team provides personalised care for a wide range of foot and lower limb concerns, including nail and skin care, children’s podiatry, sports injuries, orthotics, diabetes foot care, heel pain and biomechanics.
Rebecca has extensive experience in podiatry and holds qualifications in Human Movement and Podiatry. She has a particular interest in complex lower limb conditions, sports podiatry, paediatric podiatry and skin and nail concerns. Rebecca has undertaken further training in dry needling, injection therapy and advanced fungal nail treatments.
Rebecca Johnson – Wednesday and Friday.
Podiatry Services
Clementine Scheffers
Podiatrist
Clementine is an experienced Podiatrist with a particular interest in preventative diabetes foot care, biomechanics and supporting patients to maintain their mobility. She also has extensive experience in footwear fitting and enjoys helping patients understand and manage lower limb concerns.
Clementine Scheffers – Tuesday and Friday
