Our Mission

At The Quay Family Healthcare we are committed to providing superior services and support to you and your family. Our highly qualified doctors are at the cutting edge of treatment, support and advice for a range of medical conditions, and have a holistic approach to health and wellbeing.


Privacy and confidentiality are cornerstones of our professional beliefs and commitment to patient care and satisfaction. Our systems are designed to protect your health records, and our staff are trained in the requirements of current privacy legislation and regulations.

Our Team

The experienced team at The Quay Family Healthcare have extensive knowledge and practical experience in providing a wide range of medical services and advice. They have a holistic approach to treatment and the maintenance of ongoing wellness. For more information on individual doctors and their areas of speciality, please refer to the ‘Our Doctors’ page.


Introducing Mixed Billing in our Practice

Access to healthcare for the community we serve is important to us. The Quay Family Healthcare unwavering commitment to maintaining and improving the quality of healthcare services we deliver is our top priority. To protect the sustainability of our practice and ensure the standard of the services we provide; The Quay Family Healthcare will now become a Mixed- Billing practice. This will allow us to maintain the highest quality of care we provide while still being able to address our patients with substantial needs.

Starting the 1st of September of 2022, we will be introducing the “Mixed-Billing” system. Most consultations are time-based and will incur private fees for patients who are not eligible under the bulk-billing criteria. Fees are payable at the time of consultation by cash, credit card or EFTPOS.

We are still able to bulk bill eligible patient groups for most of the consultation types:

  • Children under 16 years of age
  • Commonwealth Concession Card holders
  • DVA Gold Card holders
  • Health Care Card holders
  • Pensioner Concession Card holders

Medicare eligible patients

Consultation TypeTotal feeMedicare RebateOUT OF POCKET
Quick consult – 3$33.80$18.20$15.00
Standard consult – 23$54.75$39.75$15.00
Long consult – 36$91.95$76.95$15.00
Prolonged consult – 44$128.30$113.30$15.00
Telehealth – 91891$54.75$39.75$15.00
After hours quick consult – 5000$60.65$30.65$30.00
Afterhours standard consult – 5020$81.80$51.80$30.00
Afterhours long consult – 5040$118.80$88.80$30.00
After hours prolonged consult – 5060$154.50$124.50$30.00
Non-directive pregnancy counselling – 4001$96.00$81.00$15.00
Ante-Natal attendance – 16591$165.75$150.75$15.00
Ante-Natal attendance – 16500$57.40$42.40$15.00

Non-Medicare eligible patients

Consultation Type OUT OF POCKET
Standard consult $75.00
Afterhours consult $100.00

Patients with private health insurance (BUPA, Allianz, NIB, Medibank)

Consultation Type OUT OF POCKET
Standard consult (36) $76.95
Afterhours consult (5040) $88.80

Medical Consumables – These are charged in addition to a consultation fee and do not attract any Medicare rebate.

Failure to attend $15.00
Failure to attend after hours/ procedures $30.00
Ear Syringing $15.00 per ear
Dressings/ First aid From $10.00
Cryotherapy From $15.00
Medical reports (VIC roads, commercial, insurance) From $150.00

Procedure fees

You may be able to claim additional rebate from your own private health insurance.

 Total FeeMedicare rebateOut of pocket
BiopsyItem 36 $76.95
MC $30.00
DR GAP $20.00
ExcisionItem 44 $113.30
MC $30.00
DR GAP $50.00
Implanon removal36 $76.95
30062 $64.20
MC $50.0
Implanon insertion36 $76.95
14206 $37.65
MC $30.0
Implanon replacement36 $76.95
14206 $37.65
30062 $64.20
MC $60.0
Mirena removal36 $76.95
MC $50.0
Mirena insertion36 $76.95
35003 $84.75
73806 $10.15
MC- $60.00
DR GAP- $100.00
Mirena replacement44 $113.30
35003 $84.75
73806 $10.15
MC $110.00
DR GAP $100.00
Iron infusionItem 44 $113.30
MC- $120.00
Urine pregnancy test73806 $10.15$10.15$0.00
Cervical ScreeningItem 36 $76.95
DR GAP $50.00


  • Children under the age of 16 years
  • All patients with current pension or health care cards
  • All DVA card holders

We aim to continue providing the best possible care to all of our valued patients. If you are experiencing significant financial hardship and find yourself unable to pay fees, please speak with the practice manager regarding your situation.

Medicare consumables fees will still apply for the above patients.


There is now a 2-hour window for cancelation of appointment with the Doctors.

If patient cancels after the 2-hour time or fails to attend a fee of $15.00 will be charged to patient ($30.00 if time was allocated for a procedure or the appointment was after-hours)

Payment to be made on the day. No further appointments offered until account rectified.

Reception needs to make clear notes in patients file for payments


ALL WORK COVER PATIENTS WITH NEW CLAIMS WILL PAY UPFRONT FOR THE CONSULTATIONS until their claim has been approved and we have received a letter from their case manager stating the claim has been approved.

Patients can then seek to be reimbursed by their employer.

Appointment Information

Help us eliminate waiting times by arriving at least five minutes before your appointment time. You can save time by completing an online patient registration form.

Please bring the following to your first appointment:

  • a current, valid Medicare card (if you have one)
  • valid OSHC/OVC membership details (if applicable).

WorkCover patients will need to advise their employer of the appointment and to bring their employer’s contact details to arrange for payment.

If you require a translator or other assistance with communication, please notify reception when you make an appointment. A phone interpreter may be available but will need to be arranged prior to your appointment.

If you require an Auslan sign language interpreter during your appointment, please make a booking online at http://www.nabs.org.au/ or by phone on 1800 246 945.

Please make an online booking or phone us on (03) 4216 6868.

Our Partners

A gap fee will be required for overseas students and overseas visitors holding valid OSHC/OVC memberships. The remainder will be directly billed.

Please let reception know if you hold a OSHC/OVC membership.